Refund Policy
Our commitment to customer satisfaction and refund procedures
30-Day Money-Back Guarantee
At Mexsoft, we stand behind the quality of our products. We offer a 30-day money-back guarantee on most of our software products. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the original purchase date.
💡 Note: The 30-day period begins from the date of purchase, not from the date of download or first use.
Refund Eligibility
Refunds are available for the following circumstances:
- The product does not work as described in the product documentation
- The product has significant bugs that prevent normal operation
- The product is incompatible with your system despite meeting stated requirements
- You received the wrong product due to our error
- Duplicate purchase made in error
- You are not satisfied with the product quality within the 30-day period
Non-Refundable Items
The following items are not eligible for refunds:
- Digital products purchased more than 30 days ago
- Products purchased with promotional or discount codes (unless defective)
- Custom development services or consulting work
- Third-party products or services
- Products that have been modified or customized beyond original specifications
- Subscriptions that have been used for more than 30 days
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email us at ceo@mechxer.net with your refund request
- Provide Information: Include your order number, purchase date, and reason for refund
- Wait for Response: We will respond within 24-48 hours with next steps
- Return Process: If approved, we may ask you to uninstall the software and confirm removal
- Refund Processing: Once approved, refunds are processed within 5-10 business days
Required Information for Refund Request:
- Full name and email address used for purchase
- Order/Transaction ID
- Product name and purchase date
- Detailed reason for refund request
- Description of any technical issues encountered
Refund Processing
Once your refund request is approved:
- Credit Card: Refunds will be credited to the original payment method within 5-10 business days
- PayPal: Refunds will appear in your PayPal account within 3-5 business days
- Cryptocurrency: Due to the nature of crypto transactions, refunds will be processed as store credit
- Bank Transfer: Processing time may vary depending on your bank (5-15 business days)
⚠️ Please note that bank processing times may vary, and refunds may take longer to appear in your account depending on your financial institution.
Subscription Refunds
For subscription-based products:
- Monthly subscriptions can be cancelled anytime with no refund for unused time
- Annual subscriptions are eligible for pro-rated refunds within the first 30 days
- Lifetime subscriptions follow our standard 30-day refund policy
- Free trial periods do not qualify for refunds
Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request to speak with a manager by emailing ceo@mechxer.net
- Provide additional documentation supporting your refund request
- Contact your payment provider if you believe there was an error in processing
We are committed to resolving all refund disputes fairly and promptly.
Contact Information
For refund requests or questions about this policy:
Email: ceo@mechxer.net
Subject Line: Refund Request - [Your Order Number]
Response Time: 24-48 hours
This refund policy was last updated on 12/5/2025. We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.