FAQ
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Frequently Asked Questions
Find answers to common questions about our products, services, and policies. Can't find what you're looking for? Contact our support team.
What types of software and scripts do you offer?
We offer a wide variety of software solutions including mobile apps, desktop software, web applications, and automation scripts. Our products cover various categories such as productivity tools, business solutions, entertainment apps, and developer utilities.
How do I download purchased products?
After successful purchase, you can download your products from your user dashboard. Navigate to "My Purchases" section where you will find download links for all your purchased items. You will also receive an email with download instructions.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various cryptocurrency payments including Bitcoin, Ethereum, and other popular digital currencies through Stripe payment processing.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee on most of our products. If you are not satisfied with your purchase, you can request a refund within 30 days of purchase. Please review our Refund Policy for complete terms and conditions.
How does product licensing work?
Each product comes with specific licensing terms depending on the subscription type you choose. Generally, licenses allow you to use the software on a specified number of devices. You can manage your licenses and device activations from your dashboard.
Can I use purchased software on multiple devices?
This depends on the license type you purchase. Standard licenses typically allow installation on 1-3 devices, while premium licenses may allow unlimited installations. Check the specific product page for device limitations.
Do you provide technical support?
Yes, we provide technical support for all our products. You can contact our support team through the contact form or by emailing support@mexsoft.com. We typically respond within 24-48 hours during business days.
Are there free trials available?
Many of our products offer free trials or free versions with limited features. Check individual product pages to see if a trial version is available. Trial periods typically range from 7 to 30 days.
How often are products updated?
We regularly update our products to fix bugs, add new features, and improve performance. Update frequency varies by product, but major updates are typically released every 3-6 months. You will be notified of available updates through your dashboard.
Can I become a seller on your platform?
Yes, we welcome qualified developers and companies to sell their software on our platform. Please submit a seller application through our contact form, and our team will review your application and products for quality and compliance.
What if I lose my license key?
You can recover your license keys from your user dashboard under "My Licenses" section. If you cannot access your account, contact our support team with your purchase details, and we will help you recover your licenses.
Are your products compatible with my operating system?
Each product page clearly lists compatible operating systems and system requirements. We offer software for Windows, macOS, Linux, Android, iOS, and web-based applications that work in any modern browser.
Still have questions?
Our support team is here to help you with any questions or concerns.
